TERMS AND CONDITIONS OF PURCHASE
In compliance with the duty of information contained in art. 10 of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce we inform you that the ownership of the website corresponds to RECREUS INDUSTRIES SL, CIF B54876479 address located in C / EL ENVELOPE, F13- F14. "POLIGONO IND. FINCA LACY", ELDA (ALICANTE), 03600 and with email INFO@RECREUS.COM and telephone 865777966, hereinafter RECREUS INDUSTRIES SL.
USE OF THE SITE
By making use of this web page and placing orders through it, the user commits to the following ends:
- Use the website only for the purpose of consulting products and placing orders.
- Do not make any fraudulent or false order. If a request is considered to be fraudulent, RECREUS INDUSTRIES S.L is authorized to cancel it and inform the relevant authorities.
- Have the legal capacity to enter into contracts (the user declares to be over 18 years of age).
- Provide your contact information in a truthful and accurate way in order to be able to send orders.
PERSONAL DATA PROTECTION
CONDITIONS OF PURCHASE
Availability of the service Users have the possibility of ordering the items offered through the website, both for sending to an address within the Spanish territory and to a European destination.
The contract will be formalized in Spanish.
Availability of products.
Orders are subject to product availability. If there are difficulties in the supply of the products or if there are no items in stock, RECREUS INDUSTRIES SL will inform the customer of this circumstance, either by email or by phone and will refund any amount paid for the product or products not available or will change the product for another of the same value, as decided by the customer.
Prices of products.
All current taxes are included in the prices of the articles, but shipping costs are not included, which will be added to the total amount. RECREUS INDUSTRIES S.L reserves the right to modify the prices at any time, although the products will be invoiced on the basis of the price in effect at the moment of formalizing the order (subject to the availability of the product). The purchase price will indicate both the total price of the product / products, including VAT and the corresponding shipping costs, as indicated in the following sections. The applicable VAT rate will be the legally valid one at all times depending on the specific article in question. In the orders with destination to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with current regulations in each of these territories.
Shipping costs to addresses in Spanish territory.
For orders under € 20, shipping costs amount to € 4.79 (taxes not included), which must be added to the total amount. The shipping costs will be, therefore, on behalf of the customer. For orders equal to or greater than € 20 (VAT not included), shipping costs will not be applied, except to the Canary Islands, Ceuta and Mellilla.
Shipping costs to addresses outside Spanish territory.
For orders destined to any country within the European Union less than € 50, the shipping costs will be shown in the online store purchase process to inform the customer before making the payment. This amount will have to be added to the total price. The shipping costs will be, therefore, on behalf of the customer. For orders equal to or greater than € 50, shipping costs will not apply in the following countries: Germany, Austria, Belgium, France, Holland, Italy, Luxembourg, Portugal and the United Kingdom.
How to place an order
Right to cancel the order.
RECREUS INDUSTRIES S.L reserves the right to reject an order from a customer with whom there is litigation. Likewise, RECREUS INDUSTRIES S.L has the right to refuse or cancel an order for justified reasons, such as:
- By mistake in the billing information (which is incorrect or impossible to verify).
- If there is suspicion of fraud with the bank card.
- If it is not possible to send it to the indicated address.
- If there are reasons why it is suspected that the user is not a final consumer.
- If the user is under 18 years of age
- If the full payment has not been made.
Way to pay.
You can use as a means of payment bank card, Amazon Pay, PayPal or bank transfer. In the case of payment by card, Amazon Pay or PayPal, the total amount of the order that will include the shipping costs that correspond according to the case, will be charged to the customer's account at the time of purchase. Only payments in EUROS are accepted. By paying by card and in case of any incident during the process (for example that the terminal reported the denial of the card) the order will be canceled automatically. The system of payment by bank card is made through the payment gateways of "REDSYS" and "STRIPE". By clicking on "Pay" the user is confirming the payment of the order, as well as that the credit card is yours. To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards will be subject to checks and authorizations by the issuer of the same, but if that entity does not authorize payment, the order will be automatically canceled, informing the system to the customer about such cancellation. In the case of selecting the payment system through PayPal, PayPal will be the payment platform and will be made following the conditions of said payment platform. The same will happen when making the payment through Amazon Pay. RECREUS INDUSTRIES S.L also offers you the possibility of making the payment by bank transfer. The order will be sent to the address you indicate once the entry of the total amount of the order has been confirmed. If the amount is not for the total, RECREUS INDUSTRIES S.L reserves the right not to send the order until its total payment by the customer.
The products will be sent to the address that the user has indicated. The delivery time ranges between 24 and 72 hours (working days) for homes in the peninsula and between 4 and 7 business days for deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla. The delivery time for addresses outside Spanish territory ranges between 4 and 7 business days. The indicated deadlines will be respected provided there are no unforeseen or extraordinary circumstances beyond our control. If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. For the purposes of these conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires the material possession of the products, which is Accredit by signing the receipt of the order at the delivery address agreed.
Impossibility of delivery.
If it is impossible to deliver the order at the indicated address, RECREUS INDUSTRIES S.L will try to deliver it to a third party indicated by the customer or retry its delivery at a later date. For this we ask that if you are not going to be at home, contact RECREUS INDUSTRIES S.L to arrange delivery another day. If within 15 days, counting from when your order is available for delivery, the order could not be delivered for reasons not attributable to RECREUS INDUSTRIES S.L, we understand that you want to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will return all payments received from the user, including the delivery costs without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so RECREUS INDUSTRIES S.L will be authorized to pass on the corresponding costs.
Cancellation of an order.
The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. To cancel an order you can use the form that appears in the link "CANCELLATIONS AND RETURNS" or you can notify it by email to INFO@RECREUS.COM by mail to the address C / EL ENVELOPE, F13-F14. "POLIGONO IND. FINCA LACY ", ELDA (ALICANTE), 03600. If you send us an email or a written communication, please include the details of your order to help us identify it. The withdrawal period will expire 14 calendar days from the day that the customer or a third party indicated by the customer, other than the carrier, acquired the material possession of the goods or in case the products that make up the order are delivered separately, at 14 calendar days from the day that the customer or a third party indicated by the customer, other than the carrier, acquired the material possession of the last of said products. Once the right of withdrawal has been exercised, the user must send the delivered products to the address indicated, thus assuming the return costs. Please keep in mind that if you decide to return the items to us, we will be authorized to charge you the expenses that we may incur. The right to withdraw from the contract will apply exclusively to those products that are returned under the same conditions in which the client received them. No refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the / the product / s while they are in your possession. Please return the item using or including all original packaging with all labels. Please do not remove the labels until you are sure you want to keep each item. After examining the article we will let you know if you are entitled to the reimbursement of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 14 days of receiving the order cancelled. If the return includes only part of the order, the correct procedure has been followed and the products are new and unused, we will only reimburse the value of the returned products, without the shipping costs.
Return of defective products.
If you return the products to us because they are defective or the descriptions do not correspond to them, we will proceed to refund the total price of the products, together with the shipping costs derived and the return of the item.
The access and use of this web page is the responsibility of the users. It is not subject to guarantee by RECREUS INDUSTRIES S.L:
- The infallibility, availability, continuity, the absence of security deficiencies of the website.
- That the content of the page or the information that passes through it is free of viruses or other harmful elements as well as errors, omissions or inaccuracies.
- The possible damages or damages that could be derived from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operational functioning of the website.
- Delays or blockages in the use of this page caused by deficiencies or overloads of the data processing center, nor of the damages that may be caused by third parties through illegitimate interferences that are beyond the control of RECREUS INDUSTRIES S.L.
- RECREUS INDUSTRIES S.L is exonerated from any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided, as long as it comes from other sources.
The mere access to the website does not imply any kind of commercial relationship between RECREUS INDUSTRIES S.L and the user.
RECREUS INDUSTRIES S.L has no responsibility for any loss of profits, loss of business, business interruption or loss of business opportunities of the customer.
Assignment of rights and obligations.
The contract is binding both for the client and for RECREUS INDUSTRIES S.L, as well as for our respective successors, assignees and assignees. The client may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations deriving from it, without having obtained the consent of RECREUS INDUSTRIES S.L prior and in writing. We may transfer, assign, encumber, subcontract or, in any other way, transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers, will not affect the rights that, as the case may be, you, as a consumer, are recognized by law or will annul, reduce or limit in any other way the guarantees, both express and tacit, that we could have granted.
INFORMATION AND CONTENTS OF THE WEB
The information shown on the web page is the current one on the date of the last update. RECREUS INDUSTRIES S.L reserves the right to update / modify / delete information from this website at any time and without prior notice. In the event that the website contains links to other web pages and third-party materials, these links are provided for informational purposes only, without RECREUS INDUSTRIES S.L having any control over the content of such web pages or materials. Therefore, we accept no responsibility for any damage or loss arising from its use. RECREUS INDUSTRIES S.L reserves the right to modify the Terms and Conditions of Purchase. The modifications introduced will not be retroactive. If you do not agree with the changes introduced, we recommend not using our website.
PIRACY VIRUSES AND OTHER COMPUTER ATTACKS
The user must not make improper use of this website by intentionally introducing viruses, trojans, worms, logic bombs or any other program or material that is technologically harmful or harmful. The user will not try to have unauthorized access to this web page, to the server in which said page is hosted or to any server, computer or database related to our website. The user agrees not to attack this website. The breach of this clause could entail the commission of infractions typified by the applicable regulations. We will report any breach of this regulation to the competent authorities and cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website. We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material that is technologically damaging or harmful to your computer, computer equipment, data or materials as a result of using this website or of the download of contents of the same or those that it redirects.
INTELLECTUAL PROPERTY AND COPYRIGHT
The user acknowledges and consents that all copyright, registered trademark and other rights of industrial and intellectual property over the materials or contents that are provided as part of the web page, correspond at all times to RECREUS INDUSTRIES S.L. The user may use said material only in the form in which it is expressly authorized.
APPLICABLE LEGISLATION AND JURISDICTION
The use of this website and the contracts to purchase products through it will be governed by Spanish legislation. Any controversy that arises or relates to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals. You can make any complaint and claim to RECREUS INDUSTRIES SL through the email INFO@RECREUS.COM or by mail to the address C / EL ENVELOPE, F13-F14. "POLIGONO IND. FINCA LACY", ELDA (ALICANTE), 03600.