TERMS AND CONDITIONS
The purpose of this document (together with all the documents mentioned in it) is to establish the conditions of use of the WWW.RECREUS.COM page as well as the conditions of purchase of products through it by users.
2. DUTY OF INFORMATION
In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following information is reflected below:
Recreus is the name used by Recreus Industries S.L. to provide manufacturing, distribution and online sale of elastic filaments for 3D or FDM printing. (Hereinafter "RECREUS").
You can find it in the Polígono Finca Lacy, calle el Envelope, F13-F14, in Elda (03600), Alicante. Being its CIF, the number B54876479. The stated address will be considered your postal and contact address for any communication, and can also be found at firstname.lastname@example.org and at the telephone number 0034 - 865 777 966.
3. GENERAL CONDITIONS OF USE
The access and use of our website, the services and / or contents that are obtained or can be obtained through it, as well as the products that can be acquired through our online store, are subject to the terms and conditions detailed below.
Any act carried out against these conditions will be considered null and void.
In addition, these conditions will be applicable regardless of the General Contracting Conditions that are mandatory according to current legislation at all times.
RECREUS reserves the right to make changes to the website without prior notice, in order to update, correct, modify, add or delete the contents and / or products included in it. Therefore, the conditions and terms that are included in this section may change at any time. We invite you to review it, before placing your order and in case you have any questions about returns, cancellations or others. In this way, if you do not agree with what is stated here, you can decide not to place the order and stop using our website. Otherwise, you will be subject to what is stated here, giving your consent to its content.
Any modification that we make will be applicable from the moment it is available to the Users and therefore is public.
In RECREUS we are not responsible for the damages that you could cause as a User, due to an erroneous or improper use in your relationships with third parties, being your sole and exclusive responsibility.
In addition, at RECREUS we are not responsible in any case for damages of any kind that may be caused, for example as a result of the transmission of computer viruses or malicious programs, despite having adopted all the necessary technological measures. to avoid it. You, as a User, will be responsible for the veracity of the information that you provide us through any form that we make available to you; being the falsity of the data communicated sufficient reason for the denial of access to our website and our online store.
4. ACCEPTANCE OF THE GENERAL CONDITIONS OF USE
The mere access, use and/or purchase of products and/or download of any content incorporated in our website directly attributes the status of User of it. Which necessarily implies that you accept and adhere fully and without reservation to the conditions that regulate our website.
5. RULES OF ACCESS AND USE OF THE WEB PAGE
As a User, you are obliged to access and use our website diligently and correctly, respecting the following rules and assuming any responsibility that may arise from non-compliance with them.
- You will not misrepresent your identity by posing as someone else.
- You acknowledge and accept that the use of the website will be carried out for strictly personal, private and private purposes. Therefore, it is expressly forbidden for you to authorize third parties to use the whole or partial use of the Website or to introduce or incorporate the contents, products and/or services or others from our website as your own business activity.
- You agree not to use our website, its contents and/or the products offered on it, to carry out activities contrary to the law, morality, good customs or public order and/or for the purpose or illicit, prohibited or harmful effects to the rights and interests of third parties.
- You are obliged to refrain from disseminating, storing and/or managing the contents and/or products hosted on our website and that are susceptible to infringing the rights of third parties or any regulations governing rights of a civil, criminal, administrative nature or of any other nature.
6. ACCESS TO THE WEBSITE AND ACCESS TO THE ONLINE STORE
The consultation of the articles and/or products offered through the RECREUS catalog incorporated in this Web page, is freely accessible to all Web Users and no access restriction is applied to them.
In the same way, the "My cart" section is freely accessible, where we allow the selection and consultation of the different products that you could select from our catalog, before formalizing the final purchase.
7. REGISTRATION AND PRIVATE AREA
If you want, you can register on our website to make a purchase, for which you must create an account. First of all, you will be required an email address. Once it is verified that said email does not exist in our database, a new form will open in which you must include some personal data, paying attention to the mandatory and optional fields.
Specifically, you will be asked:
- Name and surname.
- Type of client: company (sector), or individual.
These data will be required to authenticate your identity on our website. At this time we will ask for your permission to send you our Newsletter as well as possible offers from our collaborators and in this first moment you will be able to express your will through the boxes that you have available.
Once you have registered, you will have access to your private area and to "My account" which is made up of several sections:
- "Orders": Where you can access the history and details of all orders made to Recreus.
- "Addresses": Where you can give us information about the address where to receive the order, as well as the billing address. Specifically, the information that we will request in this section will be the following:
- Name and surname.
- Name of the company, in the event that the buyer is a company.
- Full address.
- Postal Code.
- Telephone contact.
- "Account details": Where you can access your personal information (name, surname, email), as well as modify the password to access your private area of our website again.
- “VAT number”: Your VAT Number or NIF/CIF will be stored here, in the case of a Spanish company/person.
It is important that you know that as a User and as a buyer, you are obliged to provide truthful, exact and complete information about your identity, and you are obliged to keep that information updated so that no error occurs from the RECREUS administration that may cause, for For example, an erroneous delivery of orders. In addition, you must make diligent use of your password and must keep it secret.
Remember that without your password you will not be able to access your private area or place an order in our online store. You will be solely responsible for the confidentiality of the password, having to notify RECREUS immediately of any loss or unauthorized access by third parties to your password and / or private area.
At RECREUS we reserve the right to cancel access to the online store to all those who fail to comply with the provisions of this article.
8. PLACE AN ORDER WITHOUT BEING REGISTERED
If you do not want to make a private account and do not want to register on our website, there is no problem. It is not an essential requirement to place an order. You just have to select the products you want to purchase and review them in "My cart", and when you are clear, fill in the form available in the "Complete purchase" section. At this time we will ask you for a series of information that we will treat only to deliver the specific order that you make to us. Once the order has been delivered, we will keep this data for as long as some type of responsibility derived from the legal relationship or for the execution of the obligations contained in the contract that binds us may be required. However, this data will remain locked.
- Name and surname.
- Type of client (if it is a company, select the sector of the company).
- NIF/CIF or VAT Number.
- Company name, if it is a company.
- Full address.
- Postal Code.
- Email Mobile phone number.
If you wish, you can provide us with another address for shipping. Like registered users, at this time you can subscribe to our Newsletter and accept the sending of it and/or the sending of offers from our collaborators. Once you complete this form, the next step will be for you to tell us what shipping option you want, which will mean that at this time the shipping costs are added to the order, depending on the option selected.
Finally, you must select the payment method from among the several that we offer and, once selected, and the Terms and Conditions established in this text have been read and accepted, the processing of your order will begin.
You can obtain more information about the payment method in Section 17 of this article, referring to "Payment methods".
9. CANCELLATIONS AND RETURNS
Regarding cancellations, we distinguish two cases:
- In the event that your order has already entered the manufacturing phase, it will not be possible to cancel the order.
- However, if your order has NOT entered the manufacturing phase, there will be the possibility of canceling the order.
In this case, you must send an email to email@example.com or simply by logging into your account, you will be able to cancel the order if 12 hours have not elapsed since you placed it.
Once we receive the cancellation order, we will contact you, in the event that any doubt or question arises about the cancellation.
Returns or right of withdrawal
If you have already received your order and it presents a problem, or if for any reason you are not satisfied or simply want to return the order, you can return it within 14 days from the day you receive the order at the address that you indicated to us, thereby withdrawing from the contract made.
We only accept returns of new, complete and unused products, and provided they meet the following conditions:
- Products must be returned intact. They cannot be used or damaged.
- The products will be returned in their original packaging.
- The order number that we have provided must be clearly written on the outside where the shipping address is indicated.
- The return must be made by CERTIFIED MAIL to deliver directly to the destination or through a specialized parcel company.
The return must meet all these conditions for it to be accepted. As soon as RECREUS verifies that the conditions indicated above are met, we will send you an email and inform you about the acceptance of the return as well as the time it will take to refund the money delivered as payment for the returned products.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract, by means of an unequivocal statement, to firstname.lastname@example.org. You can use the model withdrawal form that appears below, although its use is not mandatory.
To comply with the withdrawal period, it is enough that the communication regarding the exercise of this right is sent before the expiration of the period of 14 days after you receive our shipment. MODEL: “For the attention of RECREUS INDUSTRIES. S.L., with address at Polígono Industrial Finca Lacy on calle el Envelope, F13-F14, in Elda (03600), Alicante. And with CIF number B54876479:
- I hereby inform you that I withdraw from my contract for the sale of the following good ____________, received on ______________.
- Indicate the name of the consumer and user or consumers and users
- Indicate the address of the consumer and user or consumers and users.
- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
The shipping costs in these cases will be at your expense and will be paid on delivery. In the event that you exercise the right of withdrawal, we will refund all the payments you have made to us, including delivery costs without any undue delay, no later than 14 calendar days from the date on which you inform us of your decision.
We will make the refund using the same means of payment that you would have used for the initial transaction. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.
In the event that the product is discontinued or it is not possible to restock it, you will be informed of this so that you can either select a new product with similar characteristics and price or cancel the order. If you decide to cancel the order, we will refund the entire amount you have paid.
Fortuitous event and force majeure
None of us (neither RECREUS nor you as a User) will be responsible for the delay in the execution of our obligations or for the non-execution of the same (except for non-payment or non-delivery of the requested product), if this non-compliance was motivated due to acts of God or force majeure, as established in our Civil Code. That is why, in the event of a fortuitous event and/or force majeure, we will notify it immediately, so that we are aware of it.
In these cases, the delivery deadlines agreed and stated in this article will last for at least the period of time that the force majeure or fortuitous event has lasted.
However, if the force majeure continues for more than three months, either party may terminate the contract.
Returns: Filaflex 60A 'Pro'
Filaflex 60A 'Pro' is a product with high printing complexity. Test have been carried out on the Artillery Sidewinder X1 and Artillery Genius 3D printers without any prior modification. As it is a very technical material, Recreus is not responsible for the fact that the material cannot be printed on the customer's 3D printer, so returns of this material will not be accepted due to an unfavorable and null operation in the 3D printer.
10. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS
- All the images, information, messages, graphics, drawings, sound and / or image files, photographs, recordings, texts, videos or others that are contained or could be contained on the RECREUS website are protected by the corresponding rights of author, whether by Ignacio García García or third parties, and where appropriate, they have prior authorization from their creators for their use and/or have been obtained from royalty-free image banks or are subject to Creative Commons licenses. Therefore, the provisions of the Consolidated Text of the Intellectual Property Law 1/1996, of April 12, and in the event that any image, video, file, etc., is applicable in this regard. is subject to a Creative Commons license, it must be respected.
- On the other hand, the commercial names, trademarks or distinctive signs, logos, symbols, mixed, figurative or word marks that appear on the RECREUS website belong to it or its legal representatives, or have prior authorization, the right of use over The same by interested third parties, all of whom are protected by current legislation on this matter.
Currently Ignacio García García (partner and administrator of Recreus Industries S.L.) is the Owner of the:
- National Trademark - Spain nº 3081548 "RECREUS"
- European Union Trademark No. 12759148 "RECREUS"
- European Union Trademark No. 12817128 "FILAFLEX"
- European Union Trademark No. 18169749 "RECREUS"
- European Union Trademark No. 18169757 "FILAFLEX"
- European Union Trademark No. 18169754 "CREATIVITY IS FLEXIBLE"
- National Brand USA No. 86598856 "RECREUS"
- National Brand USA No. 86598684 "FILAFLEX"
- Lastly, the utility models and/or patents referred to on this website belong to RECREUS or its legal representatives, or have prior authorization, the right to use them by interested third parties, being therefore protected by current legislation on this matter.
For this reason, we ask that you, as a User, respect any Industrial and Intellectual Property rights that may arise from any content incorporated into our website.
We want to take advantage of this section to inform that our company philosophy is based on Open Source. Therefore, on this website we have incorporated a section in which we share with you 3D designs of all the models that we create at RECREUS, such as 3D models, 3D designs, etc. We understand that this is the best way for technology to advance. In no case, in RECREUS we will be responsible for possible infringements that in the field of Industrial and Intellectual Property you could commit as a User, derived from works, designs, brands, utility models, patents, etc. incorporated into our website.
11. DISCLAIMER OF LIABILITY FOR CONTENT HOSTED ON WEBSITES ACCESSIBLE FROM THE RECREUS WEBSITE
In RECREUS we do not have any control over the pages that we could link through our website, therefore, as a User you acknowledge and accept that we do not assume any type of responsibility for the content that you can access through these links, nor of the products and/or services that you can purchase on said pages; nor of any other content, products, services, advertising or of any other type available on the linked Web pages.
The establishment of the link does not necessarily imply the existence of any relationship between RECREUS and the owner of the linked Web page, nor does it imply the acceptance and approval of the content and/or services offered by this third party, the owner being solely responsible for them.
As a User, you must exercise extreme caution in the assessment and use of the information, content and/or existing services on the linked portals.
In addition, at RECREUS we are not responsible for the misuse of the content and / or products hosted on the linked website, being the sole responsibility of the person who accesses or uses them. In this sense, if as a User you have effective knowledge of the illegality of activities carried out through third-party Web pages linked through our Web, we will be grateful if you notify us immediately so that we can proceed to disable the access link to it.
12. RIGHT OF EXCLUSION AND LIABILITY
At RECREUS we reserve the right to deny or withdraw access to the content, online store and / or products and services hosted on our website, without prior notice, at its own request or by a third party, to those Users who fail to comply with these Terms and Conditions.
As a User, you are aware and voluntarily accept that the use of the RECREUS website, its contents, the online store, the private area and / or the products and services offered therein, takes place at all cases under your sole responsibility. Therefore, and unless the Law expressly imposes the contrary, and only to the extent and extent that it imposes, RECREUS does not guarantee or assume any responsibility regarding the access and use of the Web page, and the misuse of the products sold. that may cause personal injury.
At RECREUS we will pursue the breach of these conditions, as well as any improper use of our website, exercising all civil, criminal and administrative actions that may correspond to us in law.
14. VIOLATION NOTIFICATION PROCEDURE
At RECREUS we respect and protect the privacy of our Users and our Clients, as well as the Industrial and Intellectual Property of third parties. Therefore, we request the same respect. In the event that you consider that there are facts and/or circumstances that reveal the illicit nature of the use of any content, product, sales procedure, return, guarantee or any other circumstance contained in this website or in these conditions and, that reveal or may reveal their illegal nature, you can contact us at the following email address: email@example.com. In the email you send us, you must indicate the alleged illegal activity and you must identify yourself as an actor so that we can contact you if we need more information.
This procedure should be followed especially when the alleged illegal activity refers to an alleged violation of the rights of Industrial or Intellectual Property, of the image rights of any person or of rights that violate personal data.
The respondent must develop precisely and specifically the protected content as well as its exact location. Later in RECREUS we will take the appropriate measures to avoid these infractions notified by the Users.
15. GENERAL CONDITIONS OF THE PURCHASE CONTRACT
The general conditions indicated below, regulate solely and exclusively the sale of products or services offered by RECREUS through the catalog included on its website. A purchase that will be completed through the online store.
All the data included in each product sheet and/or in its photograph, have a merely informative function, therefore, at RECREUS we decline any responsibility for the appearance of errors in said information, although we promise to take all the measures that are within our reach to correct the aforementioned errors or omissions as soon as possible after having been duly informed of them.
Only if you are of legal age and have legal capacity to sign contracts, you can place orders on our website.
This contract is entered into within the legal framework established by the Civil Code, by Law 7/1998 on General Contracting Conditions and Law 7/1996 on the Regulation of Retail Trade, so that the consumer has all the established guarantees for its protection and provided in the Consumed Text for the Defense of Consumers and Users 1/2007, as well as in Law 23/2003 on Guarantee in the Sale of Consumer Goods.
On the other hand, this contract is celebrated within the general framework established by Law 34/2002 on Information Society Services and Electronic Commerce. Likewise, the data provided by the User and potential client through the collection forms on the website to perfect the online purchase process, receive the appropriate treatment in accordance with Organic Law 15/1999, on the Protection of Personal Data.
During the purchase process, when you have already selected the products that interest you from our catalog and, once you have identified yourself and selected the payment method, we will send you an order confirmation to the email address that you have provided us. where we will indicate:
- The selected product/s, object of the order.
- The billing address where the order will be billed.
- The shipping address where you will receive the order.
- The order number.
- The customer number. - The order date.
- The total amount, with express indication and breakdown of expenses and taxes applied.
The prices of the products are at all times indicated in the catalog of our website, where we will also expressly and clearly indicate when this is the case, the available offers, promotions, sales of balances, sales in liquidation, sales with gifts and sales offers direct. Clearly specifying the duration of the offers and the special rules applicable to them.
When we offer a product with a price reduction, this circumstance will appear clearly in each of the products that have a reduced price, indicating at all times the previous price together with the reduced price. And we will clearly differentiate them from the products offered at a normal price, providing you with all the information you need so as not to make a mistake when purchasing the product.
The prices indicated in the catalog on this website include all taxes.
We reserve the right to modify the prices of the products offered in our catalog at any time, however, the products will be invoiced based on the rates in force at the time of order registration (provided that stocks remain).
Shipping costs will be paid by the customer and will vary depending on the area where the order is to be delivered. For this reason they will not appear indicated in the catalog of products offered on the RECREUS website and they will be detailed in the shopping cart, before the order is formalized and once you select the shipping option you want, from among the various that we offer.
More information in Shipping and deliveries.
17. PAYMENT METHODS
In case you decide to buy our products and send an order, this shipment, with acceptance of this article, will bind us and we will be mutually bound.
Based on this link, at RECREUS we guarantee the delivery of all those products that you have selected and included in the "Shopping Cart", making sure that they comply with the conditions indicated in the catalog of our website and, guaranteeing the compliance with the provisions of this article.
On the contrary, you as a buyer, you will be obliged to pay the total price of the purchase you want to make and the shipping costs.
These obligations will be born at the same time that you, as User-buyer, send us the order, accept this article and formalize the payment thereof.
The full payment of the price of the selected products, which will correspond to the price that appears in the shopping cart list plus the shipping costs, will be made through the forms indicated below:
a) Payment by credit or debit card (Visa, Maestro or Mastercard, Servi Red).
If you select this method of payment, it will be made through Banco Sabadell, which will be the company in charge of providing the remote electronic payment service, without any third party being able to access it. Once you enter the data that is requested in the form and that is necessary to proceed with the payment, they will be validated and Sabadell will authorize or deny your card. If it is rejected, we will inform you immediately. When verifying your order, data such as address or postal code may be disclosed for security, fraud prevention and detection purposes. Despite this, as long as your data is disclosed, it will remain secure, since we use standard security technology SSL (Secure Sockets Layer). So all the information you transmit through our website will travel encrypted. In addition, the credit card data will be entered directly into the secure website of the aforementioned Bank without any of these data being recorded on our servers. By using this payment method, you guarantee that you are fully authorized to use the credit or debit card provided. Credit or debit card fraud is considered in our legislation as a crime and at RECREUS we will initiate legal actions against anyone who carries out a fraudulent transaction through our website.
b) Payment through PayPal.
You can also choose to pay for the order using a Paypal account. In this case, the PayPal system allows you to make purchases and pay online without having to leave your credit card number. Once you are a PayPal member, you no longer have to include your credit card when paying through this system, being only necessary to provide the email address, so that the email is linked to a credit card number and ensures that the information travels through a secure server (https). More information about PayPal here and here.
c) Payment by bank transfer.
If you choose this option, you can make a bank transfer directly to our account and pay the full amount of the products you want to buy. The account has been opened in the name of Recreus Industries S.L, at Banco Sabadell and its number is: ES45 0081 0286 8800 0167 6375. If you select this option, a window will open in which we inform you of:
- The total amount of the order, taxes and shipping costs included.
- The currency accepted to make the bank transfer, what is the EURO.
- And the steps you must follow to carry out the transfer.
If you are satisfied with this summary, you must click on the button "Place the order" and on the next page you will obtain the data and information to make the bank transfer. We will also send you an email with the data so that we can link your bank transfer to your order. In the event that we have not received the transfer within 48-72 hours, your order will be automatically canceled.
d) Payment by Amazon Pay.
In the case of selecting the payment system through Amazon Pay, you will have to log into said platform and make the payment following the conditions of said payment platform.
18. SHIPPING AND DELIVERIES
RECREUS ships orders to all Member States of the European Union and abroad with a delivery time of between one and fifteen working days, depending on the country of destination.
The order will be delivered to the address that you as User and Client decide and state in the collection form.
The delivery times stated in this section are only indicative, and therefore, will be effective as long as there are no setbacks or causes of force majeure or errors in the process (for example, that the address provided by the User is incorrect).
Deliveries are not made on holidays or weekends. It is also not possible to choose a specific or personalized delivery time.
Locate my order
As soon as we ship your order, you will receive an order location code in your email so that you can locate it.
If you have trouble finding your order, please contact us by e-mail at: firstname.lastname@example.org.
Problems to make the delivery
RECREUS will provide the transport company with the Customer's telephone number so that it can contact him directly and can make an appointment for delivery directly with the Customer.
Reshipment of returned orders
When an order is returned to us as a result of an error or a responsible act of the customer, then said Customer must pay the costs of reshipping the order. In these cases, the payment of the shipping costs will be made postage paid according to the current rate in the transport company.
Upon delivery of the order, the Customer will receive the corresponding delivery note and the original invoice.
In case of not receiving the original invoice, the Client may request it by email, to the address email@example.com, indicating the owner of the invoice, the corresponding order number and the email address where they wish to receive it.
The products will be sent to the address that the user has indicated.
The delivery time ranges between 24 and 72 hours (business days) for addresses in the peninsula and between 4 and 7 business days for deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla (in the extraordinary case that we serve in these areas).
The delivery time for addresses outside of Spanish territory ranges between 4 and 7 business days. The indicated deadlines will be respected as long as there are no unforeseen or extraordinary circumstances beyond our control.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.
For the purposes of these conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquire material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address.
Impossibility of delivery
If it is impossible to deliver the order to the address indicated, RECREUS INDUSTRIES S.L will try to deliver it to a third party indicated by the client or retry its delivery at a later date.
For this, we ask that if you are not going to be at home, contact RECREUS INDUSTRIES S.L to arrange delivery another day.
If within 15 days, counting from when your order is available for delivery, the order could not be delivered for reasons not attributable to RECREUS INDUSTRIES S.L, we will understand that you wish to withdraw from the contract and we will consider it resolved.
As a consequence of the termination of the contract, we will return all payments received from the user, including delivery costs, without any undue delay and, in any case, within a maximum period of 14 days from the date we consider the contract to be terminated.
Please bear in mind that the transport derived from the resolution may have an additional cost, so RECREUS INDUSTRIES S.L will be authorized to pass on the corresponding costs.
Shipping costs of the order
They will be indicated in the shopping cart and will be assumed by the Customer.
Shipping costs to addresses in Spanish territory (except Balearic Islands, Canary Islands, Ceuta and Melilla)
For orders under € 50, shipping costs amount to € 4.79 (taxes not included and depending on the area, it could vary), an amount that must be added to the total amount. The shipping costs will therefore be paid by the customer.
For orders equal to or greater than € 50 (VAT not included), no shipping costs will be applied in shipments to the peninsula (excluding the Balearic Islands, Canary Islands, Ceuta and Melilla).
Shipping costs to addresses outside of Spanish territory
For orders destined for any country within the European Union less than € 100, the shipping costs will be shown in the purchase process of the online store to inform the customer before making the payment. This amount must be added to the total price. The shipping costs will therefore be paid by the customer.
For orders equal to or greater than € 100, shipping costs will not be applied in the following countries: Germany, Austria, Belgium, France, Holland, Italy, Luxembourg and Portugal.
EXCEPTION: In territories with special regulations outside of the European Union, special import or customs taxes may apply. The customer must be informed in advance of the current regulations in their country, therefore we advise you to check with customs about the import taxes you may have to pay.
In accordance with the provisions of Law 23/2003 on the Guarantee of Sale of Consumer Goods, at RECREUS we guarantee all the products that we sell through our website, from the date you receive the merchandise and in the event of any manufacturing defect or not. conformity with the characteristics specified in our catalog.
We therefore recognize the right to free replacement of the product that is the object of the contract as well as the right to terminate the contract, if applicable.
To make the guarantee effective, you must contact RECREUS via email firstname.lastname@example.org and present the purchase invoice. In the event that you choose to terminate the sale contract, we will refund the full amount corresponding to the price of the order returned quickly and within a maximum period of 15 days from the arrival of your return at our warehouses.
The refund will be made through the same payment method that you used to pay for your purchase.
As a User, by accepting this article, you expressly authorize us to issue the invoice on paper, although you can indicate at any time your desire to receive the invoice in electronic form, in which case, we will issue and send the invoice in said format.
For the purposes of possible notifications, the address of RECREUS is set as the one indicated at the beginning of these Terms and Conditions, and as the customer's address, the one you provide us in the form on our website or in your private area.
23. APPLICABLE LAW AND JURISDICTION
The applicable law in case of dispute or conflict of interpretation of the terms that make up this text, as well as any question related to the use of this website or with the products, services and / or content hosted on it, will be the law Spanish. Any controversy that arises or is related to the use of the website or with the purchase of products through our online store, will be subject to the non-exclusive jurisdiction of the Spanish Courts and Tribunals (Alicante).
However, if you contract as a consumer, nothing in this clause will affect your rights as such recognized by current legislation.
24. EUROPEAN PLATFORM FOR THE RESOLUTION OF CONFLICTS OF E-COMMERCE
We inform consumers that since February 15, 2016, the online consumer dispute resolution platform (“ODR Platform, Online Dispute Resolution”) has been operational for all European Union countries, including Spain.
In the case of Spain, the European Commission has designated the European Consumer Center attached to the Spanish Agency for Consumption, Food Safety and Nutrition, as the platform's contact point, to assist and support the presentation of claims through the aforementioned platform. As of the entry into force of Directive 2013/11 / EU of the European Parliament and of the Council of May 21, 2013, on the alternative resolution of disputes in consumer matters and Regulation 524/2013 of the European Parliament and of the Advice, we are obliged to inform about the existence of the platform to our buyers. Hence, we inform you that in the event of any conflict after our online purchase, there is a new European, simple, multilingual and accessible procedure for resolving them. Which consists of the following:
1) As a consumer you can access this platform and complete the online claim form. Once filled in, it will be sent from the same platform.
2) The claim will be sent to RECREUS, who will propose to the consumer an entity for alternative resolution of the conflict.
3) Once the consumer and the seller agree on the mediation entity that will resolve their conflict, the platform will send the claim to the chosen entity.
4) The mediation entity will deal with the case electronically and will propose a solution within a maximum period of 90 days.